Shocking customer service

[dan2508]

March 15th was when I was told by the chat team, "one of our Shop team will be with you shortly". I'm curious as to what Samsung define shortly as because this screenshot was taken today and up till now still no reply. 

Not able to get through on phone either as its just continuously on hold, I've emailed Samsung as well and receive a case confirmation email but then nothing else after that. 

Just a piece of advice for anyone that's still waiting for their phones, I'd suggest cancelling your order and look elsewhere. Samsung has gone down the drain now because when you lose customer service you'll lose customers

I wonder how quickly Samsung would contact me if I stopped my payments, probably would be instantly because when it comes to taking money they're very quick

[steve0]

I have had a similar experience.  I  had raised an issue on the 26/3/2022 by phone, followed it up by chat on the 28th and 29th and was promised a call back from a manager with 24-48 hours on both occasions and still no phone call.  Followed that up via twitter on  samsung help uk  - I was told to give it more time  and contact them again via twitter DM at the end of week 1/4/2022 and they would raise it up with higher management on my behalf. When I contacted at the end of the week they apologised and told me the best way is for me to call the online shop.  I tried again today, 6/4/2022 this time via chat  and was told that someone had updated the problem status to solved. So now they raised it again as urgent and I was told I would get a call back within 24-48 hours. So now waiting again.

This very much feels like a delaying tactic - keep fobbing you off until you give up.

Why  is there no UK Samsung escalation team to handle these types of complaints?

[moneymaker]

Tell them you are stopping payments due to contractual obligations to customers,, this normally gets problems solved double quick. Now its money talking, the baboons hate losing it

[steve0]

As far as Samsung is concerned they have already been paid when you take out the finance with whatever credit company you chose - Klarna, paypal etc. It will be the credit company that will be chasing you, not samsung. It will ultimately  damage your credit rating and affect future credit applications