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Pre order

Posted by 10-04-2022 06:10 PM in Samsung Shop

so my s22 is ment to be delivered on 11/04/2022 8:00 AM but i have still not received an email yet to say it will be on the way tomorrow and ive... View Post

10-04-2022 06:24 PM

You should receive some communication from Samsung by around 9pm usually at the latest going from my... View Post

Samsung order tracking doesn't work

Posted by 10-04-2022 12:04 PM in Samsung Shop

I ordered a new s22 at the end of March, its due to arrive on the 12th of April. I went to my account via the link in my order email and it has no... View Post

10-04-2022 12:34 PM

Yeah i will do. I have had heard of some trade ins going wrong with them. Thanks for you help, its m... View Post

Lies from customer services

Posted by 09-04-2022 08:49 PM in Samsung Shop

I ordered and payed for my Burgundy S22 Ultra 256GB on 18/2/22, the delivery date was supposed to be 19/3/22 now after numerous text and telephone... View Post

10-04-2022 02:07 PM

Try writing to them. UK details are Samsung Electronics (UK) Limited c/o Samsung E-store Team, Samsu... View Post

S22 Ultra White 1TB UK order

Posted by 08-04-2022 12:32 PM in Samsung Shop

Hi all Has anyone in the UK order 1TB Ultra White around 12th Feb and receive their orders yet ? I got a text saying mine was delayed until... View Post

08-04-2022 12:55 PM

My pleasure @Heovang 👍 View Post

Samsung rewards

Posted by 08-04-2022 10:09 AM in Samsung Shop

I purchased 2 phones last month and still have not received my reward points anyone else had an issue resolving this? I'm finding it difficult... View Post

15-04-2022 05:33 PM

Same issue View Post

No confirmation email & order not showing

Posted by 08-04-2022 08:24 AM in Samsung Shop

Hello all, I've ordered a device under unidays samsung.de website since I'm a student studying in Germany. I've made the payment via... View Post

08-04-2022 10:07 AM

Yes not on the selected dates and much later View Post

Incomplete Trade In

Posted by 08-04-2022 12:53 AM in Samsung Shop

I booked S22 ultra with trade in offer on 9th feb 2022 . Sent in my flip3 and received an email a couple of days later confirming Samsung had... View Post

21-09-2024 07:26 AM

My samsung a35 is brand new from a phone shop, not linked to any trade in deal yet I'm being told to... View Post

Samsung galaxy s22 ultra

Posted by 07-04-2022 06:46 PM in Samsung Shop

Yet again Samsung have delayed my s22 ultra 1tb They give me a email on the same day I'm supposed to receive the phone. Its a good job I... View Post

08-04-2022 08:09 AM

It's been stuck on processing and they've been emailing her on the it was meant to arrive saying it'... View Post

Bought S22 on Finance - now thinking I might want S22+ instead. Will Samsung let me do a straight swap?

Posted by 06-04-2022 09:07 PM in Samsung Shop

As title, can I do a straight swap for a new phone or would I have to return my current S22 and take out a new order for an S22+? View Post

06-04-2022 10:43 PM

Was hoping to avoid that as it'll likely invalidate my earbuds for pre-ordering :S Might pop into a ... View Post

Shocking customer service

Posted by 06-04-2022 07:02 PM in Samsung Shop

March 15th was when I was told by the chat team, "one of our Shop team will be with you shortly". I'm... View Post

06-04-2022 08:32 PM

As far as Samsung is concerned they have already been paid when you take out the finance with whatev... View Post

S22 Ultra Red 1TB (Preparing Dispatch 8 weeks late!)

Posted by 06-04-2022 03:44 PM in Samsung Shop

Finally Samsung has done it, from what I saw before people got accompanied by a DPD email later that night. Let's hope we get our phones... View Post

07-04-2022 05:20 AM

Youre correct. I just checked. It will arrive on thurday instead of friday lol. I hope to see loads ... View Post

Delivery

Posted by 06-04-2022 01:09 PM in Samsung Shop

Hi there? Anyone ordered their S22 ultra on mid March? I just had an email today saying delivery has been pushed 2 weeks further away! However,... View Post

12-04-2022 06:56 PM

I ordered mine March 16 (Canada). Status changed to "preparing dispatch" a few days ago but nothing ... View Post

vouchers or rewards points for the contest winner

Posted by 06-04-2022 12:41 PM in Samsung Shop

If I win the contest that offers vouchers or rewards points, can I use these on samsung.com when I buy products? Also, are these points (or... View Post

06-04-2022 06:13 PM

Each competition will have it's own Terms and Conditions and small print that wouod show what is off... View Post

Samsung Trade In

Posted by 06-04-2022 10:39 AM in Samsung Shop

Guy's Is this email I received genuine? Samsung Trade In / MTR Group stating my Trade in phone has screen burn and I need to make a... View Post

12-04-2022 09:37 PM

Starting to think it's a money making scheme! View Post

UK - DPD app for S22 delivery

Posted by 06-04-2022 09:49 AM in Samsung Shop

After reading a post by someone in the community regarding downloading the DPD app -I did this very thing! Address, phone number and both email... View Post

06-04-2022 10:37 AM

Well for me it's sort of worth the wait Really enjoy my S22 Ultra. Still annoyed by the appalling cu... View Post

S22 delivery

Posted by 06-04-2022 09:19 AM in Samsung Shop

Pretty disgusted by the pathetic service provided by Samsung for a S22 Ultra pre-order. Purchased on Feb 11th with a promise of a 4 week delivery.... View Post

06-04-2022 02:27 PM

That's why I never buy from samsung directly there phones, I pre-ordered my s22 ultra on 9th feb thr... View Post

IMEI Cannot be reused

Posted by 06-04-2022 08:53 AM in Samsung Shop

Hi I just wanted to check if there has been a change in the terms of trade in. I tried to trade in my phone as part of an order and subsequently... View Post