On the delivery day which was April 14th, RXO damaged my refregrator and was never delivered. I am calling Samsung e commerece team since April 15th and no resolution. Please help me to get my money back or deliver my refrigerator
Don't trust their delivery team partner, RXO. They don't care about you.
Document everything, especially when the delivery time arrives. Video, take pictures, and make sure to have what you need.
If the delivery team RXO (USA) tells you, don't worry; they will send you a replacement one. I would worry and won't let them go before reaching out to Samsung on the spot. Because Samsung won't give you a refund until they investigate the entire issue, and it might take weeks if not more (so far, with me, it's now 3 weeks and I'm still waiting)
Don't give up, reach out everywhere, literally everywhere, even the media or a social media campaign to expose this. That is why you see me here and everywhere.
Exactly, but still the Samsung.com team is holding my money waiting for an internal investigation and communication with RXO USA. The only mistake I made was buying it directly from Samsung, thinking I was in good hands, better than another online retailer. I reached out to the Samsung CEO's office asking for help, but there has been no resolution.
Don't trust their delivery team partner, RXO. They don't care about you.
Document everything, especially when the delivery time arrives. Video, take pictures, and make sure to have what you need.
If the delivery team RXO (USA) tells you, don't worry; they will send you a replacement one. I would worry and won't let them go before reaching out to Samsung on the spot. Because Samsung won't give you a refund until they investigate the entire issue, and it might take weeks if not more (so far, with me, it's now 3 weeks and I'm still waiting)
Don't give up, reach out everywhere, literally everywhere, even the media or a social media campaign to expose this. That is why you see me here and everywhere.
