What's happening with samsung online orders

[Derj]

I ordered s25 ultra two days ago and they said they'd deliver it by yesterday but it was never delivered and there's communication whatsoever about it 

[smiley]

It is likely this is not Samsung, and the package left the warehouse to schedule.

Assuming you are located in the UK, then i would suggest you install the DPD application to get updates from the courier delivery.

Smiley

[BandOfBrothers]

Hello 👋 @Derj 

Were you in all day to accept the delivery. Check your letter box for any ' we tried to deliver ' card. 

Delays can happen unfortunately however its a reasonable expectation to be advised either by Samsung, or the delivery company. 

What we see is if an exclusive online colour or particular storage option i.e ¹TB is ordered this can come hand in hand with delays.

Do have a look in your email spam folder. 

And check any relevant delivery company app for any information. 

You may need to call Samsung Support to ask for an update. 

If i can be of any further help please don't hesitate to ask  😎 

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

If you go to the Samsung website and enter your order number and postcode, it will give you the latest update on your order.

If it says it has been despatched then you'll get an email with a tracking number and you can enter this at the DPD website to see when delivery is being made.

[JerryS]

Hi and welcome to the community. I would check the dpd and Sansung Shop apps and you could also contact the Samsung shop on 0333 000 0333. In my experience calling has often proven more helpful than using live chat. Hope this helps and you get your phone soon.