Galaxy buds not received.

[Msi88]

Absolutely dreadful service from Samsung i pre ordered my s25 ultra and did not receive my free buds. I escalated it to customer service team and was told will get reply between 24 to 48 hours. However I called 4 times already and is told the same information that someone will contact me. It's been two weeks and no response. Appalling customer service. 

[Fiona26]

Were the free buds meant to be delivered the same time as the phone?. Reason I'm asking is mine are due to arrive by the 28th Feb, but received my phone on the 1st Feb. I also had to put a code in at checkout for the offer of the free buds 3.

[Tehki8]

Did you pre order your phone online? If you did, like I did, check your order to see when the expected shipping date for the ear buds is. My phone arrived on the 1st Feb and the buds expected shipping date is 26th February. You should find it in the email sent when you ordered.

[johnz237]

During the promotion you had to enter a code. On your receipt is there the buds showing up?

[JerryS]

My free Buds 3 are due to be delivered by 28th Feb although I got the phone about 10 days ago. Think it's normal the free offers ship later

[bazza158]

Still waiting for my code. Got my phone on release date. Nothing from Samsung. Poor service

[Piper123]

Assuming you bought directly from Samsung, you won't get a "code" for the buds.

During the order process, at the checkout, you had to enter a voucher code S25LIVE and the buds3 would then be added to your order. This was clearly explained on the S25 series order pages.

My buds 3 came with my S25 Ultra in the same pack.

[Piper123]

@Msi88 when you placed your order (assuming you bought direct from Samsung) you had to enter the code S25LIVE in the vouchers section during checkout.

Did you do this please?

If you did, your Buds3 should have come with your phone.

If you didn't, other members on here have advised that Samsung won't send them retrospectively.

[bazza158]

No bought from 02. Was told I would get a voucher and a code

[Piper123]

Cool. Their promotion was different so you'll need to reach out to O2 Customer Service who can advise you what to do to receive your Buds3. 🙏