Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Samsung UK Complaints

(Topic created on: 26-03-2024 04:52 PM)
449 Views
djsat2
Explorer
Options

Is there a way to contact Samsung UK (form, email etc?) without having to speak to their useless outsourced customer service.  Waiting weeks on a product, only to be told by customer service words to the effect of "tough luck, you'll have to wait", when i push them a bit they say it's their "distribution partner" that is the bottle-neck but the customer service team won't take it any further.  Surely Samsung UK want to know when their "partners" are doing such a bad job and from looking at this forum it seems to be regular occurrence!

0 Likes
2 REPLIES 2
Piper123
Samsung Members Star ★
Options
I raised a complaint recently by calling their customer services and selecting the options to make a complaint.

Got a call back within 48 hours and issue resolved.
JAMES4578
Samsung Members Star ★★
Options

Hi @djsat2  You could try the complaint option via customer service, contact details here https://www.samsung.com/uk/support/contact/  There is an email   support@samsunguk.zendesk.com

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


0 Likes