Samsung UK Complaints

[djsat2]

Is there a way to contact Samsung UK (form, email etc?) without having to speak to their useless outsourced customer service.  Waiting weeks on a product, only to be told by customer service words to the effect of "tough luck, you'll have to wait", when i push them a bit they say it's their "distribution partner" that is the bottle-neck but the customer service team won't take it any further.  Surely Samsung UK want to know when their "partners" are doing such a bad job and from looking at this forum it seems to be regular occurrence!

[Piper123]

I raised a complaint recently by calling their customer services and selecting the options to make a complaint.

Got a call back within 48 hours and issue resolved.

[JAMES4578]

Hi @djsat2  You could try the complaint option via customer service, contact details here https://www.samsung.com/uk/support/contact/  There is an email   support@samsunguk.zendesk.com

[Bertrum]

Samsung can clear off. Putting it nicely. Destroying phones with their ui6.1 update. Sneaky underhand and devious. My last samsung phone.

[JJ18JJ]

I had an S9 Ultra purchase cancelled by Samsung due to a stock deficiency. I was offered a voucher code to redeem if i purchased a different product, which i did. The code did not work before or after purchase. So i ended up paying full price for a product that was not my first choice. Disappointing service from such a reputable brand. I have Samsung everything but will now choose differently.

[AntS]

@JJ18JJ , Did the team who offered you the voucher code provide any info on its use (e.g. instructions, expiry date, any products it wouldn't apply to)? 😕

[Peter Oakley]

I feel your pain .. I called their customer service to cancel my order as Samsung had a sale one day after I purchased my tv . They said I wasn’t eligible for sale as I already order my tv . I told them I would cancel the order and reorder to the law price . The lady on the phone confirmed cancellation and then two days later my tv arrived . Now I have to pay £50 to return the TV. 

[AAlisid]

Dear Samsung

My Z fold 4 had a manufacturing fault, that took me over a month to get resolved within warranty. Same problem has re emerged within a year of that repair. I'm refused to be assisted as warranty ran out last month. I understand if it's a new problem, but this is the same old manufacturing fault that exists either in the models or just my phone.
I'm a loyal Samsung customer since early days of smart phones, always bought the top of the range handsets. This is my departing message , the customer service and after sales services I've experienced are below par.

I will not recommend neither will buy one myself aagain

Regards
Asad

[AAlisid]

Fold series is top of the range and after sales on such expensive phones are terrible.

[IssaMajid]

Honestly, I'm fed up with samsung. Next phone will be a google pixel