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Samsung order delayed - Dpd delivery charge

(Topic created on: 18-02-2023 11:00 AM)
971 Views
Kathie1404
Pathfinder
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Hi, I'm one of those unfortunate customers who ordered the S23 ultra on 1st Feb, then delivery was delayed. I paid £3.99 for delivery before 10a.m.on the 13th Feb.
Its now being delivered next week and my question is - will the £3.99 I paid previously be applied to this next order or will I have to pay again? 
Thanks, I know some have been in same situation and wondered if someone may have the answer 
7 REPLIES 7
Carlvig
Pathfinder
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No it won't, you will have to request for a refund. But in my case as it was DPD's fault, I requested to be upgraded to priority delivery for free. This was after 4 failed attempts to deliver, when I waited in each day.
Just be really disappointed 😆
MrJCharming
Helping Hand
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I have my fingers crossed your phone arrives as expected. You've been waiting for ages
Kathie1404
Pathfinder
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Aww thankyou, that's so kind 😊
0 Likes
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Hi Kathie

Did you check on the official app or webpage for DPD as to what's going on?

If you want I can DM you their CEO email, and make a complaint
.....
If I helped or solved your problem, please like or tick solved.

Have been using phones since 1993, and am self taught.

I offer advice for free, cos I think it'll help, if it doesn't, explain why, I might learn something new too.

Current phone Galaxy S22 Ultra
Previous phones: most S series, Note 2, Samsung Alpha, iPhone 3gs, far too many Nokia's!
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Kathie1404
Pathfinder
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Yes, its OK. I've had notification of despatch and dpd have it now. Just unfortunately on the day it was due to be delivered I was going on holiday so have now had to rearrange delivery for when I get back. Bad timing!
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phil6922
Journeyman
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I phoned and complained and they missed the next day thing and was given or offered when phone delivered
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phil6922
Journeyman
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But phone delivery cancelled until 31st March
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