Samsung flex

[Marco7210]

Guys I need some help in understanding how samsung flex works. I was part of the samsung upgrade programme and last year I got the galaxy s23 ultra. I pay monthly instalments to klarna and will finish to pay them on January 2025. Now samsung is telling me that I can upgrade through samsung flex but it is not clear if they are going to settle my outstanding loan with klarna or if I will have to continue paying for another year in addition to pay for the samsung s24. Does anyone have a clear idea?

[Hystrix]

They will settle, and you send your current phone back just like you would do with the upgrade programme.

[Marco7210]

I just tried, but I do not know why it is asking me to send back the s22 ultra and not the s23 ultra..... it is all just a mess. I guess I will skip the upgrade this time and will stay with my s23 for another year and then see what there is out there. After more than 10 years with samsung, I am getting curious about apple.

[Scotcruz]

@Marco7210 I'm am in the same position..

It's not clear at all, and I have not received the return bag either.. it had worked seamlessly previously but this year its all muddy due to Samsung Flex

[Marco7210]

I tried to talk to customer service, and needless to say they had not clue. I gave up, no upgrade this year

[Scotcruz]

I was put off by the disadvantage of Samsung Flex, but still went ahead.. issue is I have received the phone but nothing from Samsung to return the upgrade phone..

If this $hit Show carries on, I would end up paying for the old phone aswell as the new one

[Marco7210]

Nahhh you will be fine... the package for the return usually comes after a few days

[Scotcruz]

Hope so

[Derek60]

I received my S24+ on 02/02 and still haven't received the return package. I tried customer services and they don't have a clue. Beginning of next month I'm now going to be paying for 2 phones, Samsung used to tell klarna I'd upgraded and they would pause payments until Samsung received my old phone back and settled the account. This year, nothing - I think I read before if you don't upgrade and the 2nd year of repayments start you've then technically agreed to keeping the phone and to paying the remaining installments

[Marco7210]

Try to make a formal complaibt and see what they say. Unless of course you are happy with two phones