Samsung Cancelled my S25 Ultra order too!

[mbdge]

Well i was expecting it and sure enough it has just happened.

Ordered on 2nd Feb and stuck on acknowledged until i received the cancellation email this morning.

Here is the response from the live chat.

[SSBNaofumi]

This is the reply I get which is false as I have contacted the network provider three and they did not recieve any order under any of my details and when speaking to their customer support they stated it was a issue in their system.

[SocietyGirl]

Anyone that has messaged me with their info, I'm still looking into this with internal teams.

[mino1983]

Can I ask what number did you use for three as I have similar issue

[mino1983]

I also had a three contract and had email that I passed credit check but now I'm debating whether it actually happened might go check my credit rating

[AjithP]

Nothing to do with credit rating, Samsung just didn't want to give you the price they quoted. I did the same deal after the pre order stange and it went through and I'm getting the phone. But I won't be getting the earphones and 150£ apparently! Really annoying company, you would think they would be good at this after 20 years of selling millions of phones 

[SSBNaofumi]

0333 338 1001

[empatel]

Sent a message, thank you

[empatel]

Had my problem escalated to the complaints team. This was their response.

Their systems do not need a week to decide whether to accept or reject an order.
At the same time, people who had the same issue and cancelled & reordered within the promotion had their orders immediately processed and delivered

[SSBNaofumi]

Has anyone had any updates from samsung that could be seen as positive. My end they keep stating they can't do anything even though it was their error.

[mino1983]

Chat with support they cancelled my order as it was pricing error on website. While on chat I placed same order into my basket took screenshot and proved that the price is exactly same with my £100 discount code.