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26-02-2024 05:31 AM
Hi @TajU
I totally understand and appreciate your frustration at being given confirmation in regards to the delivery of your phone's.
Delays can also occur due to the storage capacity ordered too. The 1Tb has been known to have delays.
Absolutely fantastic advice given by @GoanGeek already 👏 👍
It's correct that delays can be attributed to some of the online exclusive colours too.
Assuming you ordered from the UK Online Store these are some contact details for that department.
Samsung Online Shop Team.
0330 726 7467
https://www.samsung.com/uk/shop-faq/
e : support@samsunguk.zendesk.com
The Customer Support Team do nkt always have a direct line of sight to stock availability so give the best advice available to them at the time.
Stock movement and stock allocation happens very quickly so do keep an eye out for communications from Samsung and DPD Uk if you have their App downloaded.
I hope you receive some positive news soon.
If I can be of any further help then please don't hesitate to ask. 😎
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
26-02-2024 10:57 AM