02-02-2021 08:45 AM
So still not received my S21 Ultra in Navy and been told i wont be untill february the 14th.
I have just had an email from Klarna saying my first payment is coming out my bank on the 5th, before ive got my phone! I upgraded through the upgrade program so im wondering if i will get a double payment this month as i have not sent my S20 Ultra in yet to wipe off that loan. terrible from Samsung.
02-02-2021 11:34 AM
Had the same issue! I upgrade every year but this is a total balls-up. Spoke to Klarna who advised me it was Samsung who asked for payment, trying to get through to Samsung on phone & live chat is a joke, not a happy bunny
02-02-2021 11:46 AM
02-02-2021 12:50 PM
Same happened here. Can't get through to Samsung and currently getting nowhere with Klarna. To be fair to Klarna this does appear to be a Samsung snafu.
02-02-2021 12:58 PM
3rd time was a charm with Klarna. They paused the payment.
02-02-2021 01:13 PM
02-02-2021 01:59 PM
02-02-2021 03:00 PM
Having already paid a £133 deposit this month the phone aint worth having to pay another 2 payments of nearly £40 each.
If that means I have problems next year they can Ram the upgrade program.
3 years on the trot now its been a nightmare.
02-02-2021 03:53 PM - last edited 02-02-2021 03:54 PM
02-02-2021 06:18 PM
02-02-2021 07:45 PM