On 19/07/2022 I placed an order for S22, in the package I was to receive live buds and a smart tag free of charge. I paid extra for next day delivery. On 20/07/2022 I received a message that my order was delayed. I finally received the package on 21/07/2022 Unfortunately the box only contained the headphones and the smart tag PHONE WAS MISSING. I immediately contacted Samsung Costumer Service. The matter has since been investigated. I was not given any information as to what stage the revenue was at, so I called Samsung every two days to get an update. They were unable to tell me what had happened to the phone and when I could expect it to be delivered. After calling Costumer Service again they said the phone was out of stock and I should receive it next week. Unfortunately this was not true. A month after placing the order I was informed that the warehouse said the phone had been packed in and DPD had delivered the parcel and there was nothing more they could do. I am very disappointed and feel cheated and robbed. I am definitely not going to leave it like this and will be taking further steps to get my phone or money back. PLEASE THINK TWICE BEFORE BUYING ANYTHING FROM SAMSUNG.COM
