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is there a problem with the store?

(Topic created on: a month ago)
261 Views
Members_HONInUQ
Apprentice
Options

trying to buy a new phone, buds and charger on the samsung site but will not go past the "continue to delivery options" all detail required are filled in correctly 

clicking the continue to delivery options buttion dose nothing with no sign of it even attempting to load the next page 

tested on mutiple devices and browsers but sadly still the same 

10 REPLIES 10
Robin999
Maestro
Options
.and you're sure there's nothing you need to complete on the current page (insurance, trade in etc) before you can proceed to the next. Could be a temporary outage too. Keep trying.
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Members_HONInUQ
Apprentice
Options

it must be a outage as the continue to delivery options buttion changes from gray to blue to verifying all required inform been entered regardless i did recheck to see if i missed something

guess i will just have to try again latter 


0 Likes
Robin999
Maestro
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I just checked and it's working for me...
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Members_HONInUQ
Apprentice
Options

weird as i'm stuck here and tried on two diffrent machine 

Members_HONInUQ_0-1715864437711.png

 

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Glenntech
Samsung Members Star ★
Options
Is the billing address the same as the delivery address
Had this before and I could only get through if the delivery address was the same as the address where the card is registered
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Robin999
Maestro
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Was a bit slow when trying before, but did eventually work. Obviously, there are some problems with the site.
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Members_HONInUQ
Apprentice
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sadly already cheack that but thanks foe the suggestion chargeing up my tablet to try on that will with make the 3rd device and 3rd browesr I've tried 😂 

Members_HONInUQ_1-1715865498312.png

 

0 Likes
Amy101
First Poster
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I've been having the same issue all day. Are you trying to purchase via a discount programme by any chance? I am trying to make a purchase using an employee partnership programme thing.
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Members_HONInUQ
Apprentice
Options

yeah i was also trying to use an employee partnership programme thing lol
it eventually  worked a few hours latter  and i got my order in so hopefully it will work for you