Issue using Samsung Shop App

[DanJs23ultra]

Hi, Is anyone else having issues using the Samsung shop app today? I cant view my basket, Use the chat or search bar. Quite annoying as want to make use of the 5% discount for first app purchase. Please let me know Thanks.

[Shermz]

Yeah it's rubbish not working try the website but the discount for the app won't be there

[DanJs23ultra]

Just placed the order on the website. I'm glad it's just not me. Thanks for letting me know.

[Shermz]

No worries, issues with the boost thing aswell it said first you get £30 galaxy store credit no where did it say claim through samsung wallet but that's where I found it only for £10. Maybe loads of people trying it could've caused it to crash.

[DanJs23ultra]

Typical Samsung. They bring out a new phone and their system crashes.

[Members_7aeuw9B]

Yes trying to buy phone following theft of previous and unable to make purchase. Links appear to be dead.

[BigBadPanda]

Samsung Shop App not working more than 2 weeks and I'm unable to see what's going on with my recent order.

[AndrewL]

@BigBadPanda: We are unaware of any wider issues with the Samsung Shop app at the moment. If it's not working for you, please head to the Google Play Store > Tap your profile in the top right > Manage apps and device > Updates, and check for any available updates for the Samsung Shop app from here. If its up to date, and the issue persists, please head to Settings > Apps > Samsung Shop > Force stop > Storage > Clear cache, then restart your device.

In the meantime, you can track the progress of any orders that you have placed by heading to samsung.com >  Sign in to your account > Tap on your profile > Orders.