Formal complaint

[MrJCharming]

Anyone know the route to lodge a formal complaint?

[TessM]

Hi @MrJCharming ,

may I ask about the reason for your complaint? We'd like to fully understand your query, so I can offer you the best possible assistance? 

[MrJCharming]

I was due a s23 ultra today, just recieved an email stating my order is delayed til end of month.

[MrJCharming]

Ordered 1st at 6.40pm

[MrJCharming]

Yet people have ordered later than me(same colour and size) and have there phone already

[TessM]

I am really sorry to hear that @MrJCharming . I would like to put you in contact with  our Online Shop Team so they can have a look at your case. If you are in the UK, you can reach them on 0333 000 0333.

For other countries please select yours from this list and look for the contact page: SAMSUNG | Samsung UK

[squeeky_bedsprings]

I tried complaining about my stupid watch but they don't respond nor interested once they take your money.

[Kathie1404]

Sorry to jump in here mrj charming. Tess there are a number of us in this situation and the shop team have been worse than useless. Numerous calls and false promises. I personally was promised yesterday that dispatch would be pushed through for today, just lip service to customers. My delivery is now 27th. I too ordered on the 1st Feb with delivery due this morning.

[Adzdiesel]

I have the same problem, i was told delivery definitely today, i preordered the phone within hours of it going live, paid in full and told definitely today, then my friend preordered with Samsung last week and has received his phone today what's that about

[Kathie1404]

EXACTLY what we have been complaining about for the last two weeks! NO sequence to the orders being dispatched. Certainly not first come first served. And people that order on launch day are probably returning customers who you think would be 'valued'!