Dishwasher Delivery - Can't get worse

[Krishna1511]

Hello All,

I had a good opinion about Samsung products and their delivery process.

Based on my recent dish washer delivery experience  I have come to conclusion that their order management and delivery system is clearly broken.

They tried delivering faulty dishwasher twice and now I am waiting for the replacement which doesn't have a due date as they can't get the status from their vendor RXO. I have never seen a billion dollar company being in such a pathetic status where they can't reach their partners to get order status updates.

None of the agents are able to get hold of RXO and they are asking me to wait. And its been 3 weeks now.

As you might have realized by now there will not be any new Samsung products that our household will buy and will ensure my best to educate the others.

Thanks

Krishna

[AntS]

Hi @Krishna1511 , I've edited out your order number as it's classed as info that's personal to you that's best not shared publicly.

As regards your situation: I agree it doesn't sound good. Your order number doesn't look like a UK one, and I don't recall us using RXO here though. Which country are you based in? 

[JAMES4578]

It appears that RXO " has a national network of 82 hubs and 77 dedicated facilities, positioned within just 125 miles of 90% of the U.S. population"  https://rxo.com/carriers/last-mile/ 

[Krishna1511]

@AntS This is an USA Order. 

@JAMES4578  Exactly that's what is surprising for me. Being such a large logistics company and having so many offices, how come they are so unresponsive regarding few orders.

[JAMES4578]

I appreciate the concern but we are the Uk/Ireland/European communities and cannot provide specialised support for Us customers.  you would be best to contact the US community https://us.community.samsung.com/t5/Samsung-Community/ct-p/us?page=1&tab=recent_topics