Sorry I need to vent my frustrations and have a bit of a rant.
Initially ordered the 512gb Titanium Violet on release day, I then changed the order the next day and went for a 1TB grey.
Although the Violet wasn't set to dispatch on my orders, I was unable to cancel it from Samsung website on my accounts so I called support next morning, after waiting on the line for over 90mins, they advised that they would cancel.
Next day I get an email from DPD telling me that they will deliver the original order next day, again I called Samsung and they said don't worry, we have cancelled the order so you won't get a delivery.
DPD then tried to deliver next day but I wasn't home, again I called Samsung another 45 mins on hold and I was advised that order is cancelled so you will get refund on order and not to worry as they have sorted it out.
Then again on Thursday the following day DPD tried to deliver again, I got an email once more saying they will try again on Friday.
I called Samsung again and they said the phone is being returned to the warehouse so no need to worry.
Thankfully DPD didn't try delivering on Friday so I presumed that the order had finally been cancelled until yesterday on Saturday.
I got an email from Samsung with an invoice and saying the phone has been delivered to my address and we hope you love it.
Now Samsung have two payments from me one invoiced which wasn't delivered and the titanium grey 1tb pending for delivery for 19th February.
I am sick and tired of waiting to speak to someone as the web chat doesn't work and waiting to speak to someone has already cost me a total of 5 hours plus holding on.
This has to be the worse experience I have ever had when it comes to ordering with Samsung.
On a positive note for those who are still waiting for the grey 1tb ultra, one of the advisors suggested that they have a new batch arrived and delivery will be pulled forward if possible, however I don't trust Samsung right now.
