Samsung Shop

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Anyone else stuck on "Preparing dispatch" ?

Posted by 01-09-2022 07:06 PM in Samsung Shop

Asked customer support how long it normally stays there, i was told my item is ready to be shipped and i will get it 17th of September ?! Seems... View Post

02-09-2022 08:56 PM

Asked them today and they told me they have my phone ready to be sent for the last 5 days, but still... View Post

Flip 4 preorder code not found

Posted by 01-09-2022 10:31 AM in Samsung Shop

This website tells me that my code is not found. I tried to call customer service but all I got was a robot giving me completely useless guidance.... View Post

02-09-2022 02:42 AM

I have been having the same issue. Called and they said my order was delayed till 10th september. Ho... View Post

Replacement length?

Posted by 01-09-2022 08:45 AM in Samsung Shop

Hi guys, I returned my W 5 pro and asked for a replacement of the same version, In your experience how long is the replacement process? ... View Post

01-09-2022 08:04 PM

Oh OK.. I will start chasing from tomorrow. Tc View Post

Flip 4 bespoke delivery/chat support confusion.

Posted by 31-08-2022 04:05 PM in Samsung Shop

Anyone else having issues with your tracking saying "Preparing dispatch" i asked customer support would they have any idea how long this... View Post

12-09-2022 03:19 PM

Took around 15 days for it to finally dispatch when it changed to preparing dispatch, it is worth th... View Post

Samsung shop app / website

Posted by 30-08-2022 10:05 PM in Samsung Shop

The shop app / website has been freezing for days now , why hasn't something been done about it ? Can't check orders or even look at stuff... View Post

31-08-2022 11:25 AM

Yes mate , tried all that , tablets , phones , ipad , iPhone.... It's working ok now apart from when... View Post

Samsung Order Page

Posted by 30-08-2022 10:03 PM in Samsung Shop

So I ordered a samsung galaxy watch, everything went fine and got the confirmation email. However when I go to view the order in the My Orders tab... View Post

30-08-2022 10:25 PM

Mine is doing the same at the moment, I think its happening to everyone. The only way I can check th... View Post

Watch trade in

Posted by 30-08-2022 07:20 PM in Samsung Shop

My s5 pro won't arrive until 9th September. Will they send out the trade in bag etc with the new watch or separately? View Post

05-09-2022 07:53 PM

Many thanks for that, put my mind at ease 👍 View Post

Z Fold 4 pre order

Posted by 30-08-2022 05:25 PM in Samsung Shop

Hi, I pre ordered the Z Fold 4 and watch 5 Pro way back on the day of Galaxy Unpacked and have still not received it. ... View Post

01-09-2022 04:19 PM

I know some had problems but I never did with my fold 2 View Post

Awful Purchase Experience

Posted by 30-08-2022 12:06 AM in Samsung Shop

Long Post Warning - This has been crazy I ordered a Bespoke Refrigerator around the 12th August and then was called out to work out of the... View Post

30-08-2022 06:41 PM

Ok View Post

Unbelievably Bad Purchase Experience

Posted by 29-08-2022 11:55 PM in Samsung Shop

Long Post Warning - This has been crazy I ordered a Bespoke Refrigerator around the 12th August and then was called out to work out of the... View Post

18-12-2024 03:28 PM

Same exact issue on my end. Hell, we were even able to place an order about 2 years ago, only for th... View Post

Preorder still waiting for approval?

Posted by 29-08-2022 04:02 PM in Samsung Shop

Anyone else in the same boat? I contacted Samsung who put me through to A1 comms as they advised they are waiting for the funds to go through, A1... View Post

29-08-2022 06:15 PM

I agree being kept in the loop is important. View Post

Customer Service Brick Walls

Posted by 28-08-2022 05:29 PM in Samsung Shop

My experience has been AWFUL! My Galaxy S10 had water ingress even though it is advertised as IP68 water resistant! I was very annoyed, but was... View Post

28-08-2022 07:54 PM

@Members_OaKSVxZ I'm sorry to hear of your difficulties with ordering your phone. I have seen past p... View Post

Galaxy Watch 5 - No Watch 4 trade-in option?

Posted by 28-08-2022 10:34 AM in Samsung Shop

Samsung shop provides a £100 trade in to upgrade your existing watch. But that doesn't have a Samsung Watch 4 option to upgrade. Any reason or... View Post

28-08-2022 12:21 PM

@SRK11: Where trade in options are concerned, we typically don't include the previous model in the s... View Post

My watch 5 Pro stuck on "preparing for dispatch".

Posted by 28-08-2022 03:47 AM in Samsung Shop

Please I need help. I pre-ordered on 11th August and was expected to be delivered on 26th August. Was shocked on 26th when I checked the status of... View Post

01-09-2022 09:55 AM

Just noticed that the Watch 5 Pro is available at Argos, how come the retail shops have it in stock ... View Post

Samsung misery

Posted by 27-08-2022 10:47 PM in Samsung Shop

Anyone else feeling like Samsung's left hand doesn't know what their right hand is doing ? Most customers in the UK now have been stiffed... View Post

31-08-2022 06:23 AM

So, got my watch out the blue, Monday night this week for an update that the order would arrive the ... View Post

Gutted

Posted by 27-08-2022 02:26 PM in Samsung Shop

I've been eagerly awaiting delivery of my new Galaxy Watch 5 Pro for two weeks. I was meant to take delivery today and received an email saying... View Post

28-08-2022 05:29 PM

I agree, this is appalling and people should be compensated, I have basically waited in or remained ... View Post

Galaxy Watch 5 BT 44mm

Posted by 27-08-2022 11:06 AM in Samsung Shop

Morning has anyone had their order disappear from the Samsung shop website? I have received a confirmation email with order number and invoice ,... View Post

29-08-2022 09:20 AM

@Uppie84 i just contacted the irish sales support 0818 302 016 and they were very helpful , confirme... View Post

Have anybodys klana payments been paused yet?

Posted by 27-08-2022 08:05 AM in Samsung Shop

I took delivery of my fold 4 on the upgrade program last week, but the next payment for my fold 3 is due to come out next week, as is the 1st... View Post

27-08-2022 10:09 AM

Last year when my fold 3 came the returns pack came the day after with a separate label etc. The ema... View Post

Galaxy Z Fold 4 Delivery

Posted by 27-08-2022 07:46 AM in Samsung Shop

Ordered the burgundy fold 4, status is showing as preparing dispatch, but it's been like this for 5 days... Not really getting any update... View Post

01-09-2022 02:53 PM

DPD Delivered my fold 4 this morning (a day earlier than was stated) Really happy so far! I hope eve... View Post

S22 ultra delayed

Posted by 27-08-2022 03:22 AM in Samsung Shop

Hey you all, I am having problems regarding my s22 ultra, I put the order on august 15 and it said it would arrive on the 23, then the 25 and now... View Post

27-08-2022 10:05 PM

UK port strikes . Everything's stuck in containers. What Samsung fail to mention is that they know t... View Post

Samsung Shop

Anyone else stuck on "Preparing dispatch" ?

Flip 4 preorder code not found

Replacement length?

Flip 4 bespoke delivery/chat support confusion.

Samsung shop app / website

Samsung Order Page

Watch trade in

Z Fold 4 pre order

Awful Purchase Experience

Unbelievably Bad Purchase Experience

Preorder still waiting for approval?

Customer Service Brick Walls

Galaxy Watch 5 - No Watch 4 trade-in option?

My watch 5 Pro stuck on "preparing for dispatch".

Samsung misery

Gutted

Galaxy Watch 5 BT 44mm

Have anybodys klana payments been paused yet?

Galaxy Z Fold 4 Delivery

S22 ultra delayed

Samsung.com buggy warranty status

my frustrating experience with Samsung shop india

How to spend the points ???

Where do people actually find the promo codes?

Curve Pay? Is it legit and who uses it?

Product Not Delivered, Need your help

Birthday discount code (UK)

Order cancelled because I stack codes?!

Trade In Not Honoured - Deceived

Still waiting on S25U pre order...

Re: My birthday promotional code isn't being accepted

Re: Samsung.com buggy warranty status

Re: Trade in with Samsung