Wi-fi issues on S21 FE 5G

[Mirel123]

Hello,

I am the owner of a Samsung Galaxy S21 FE 5G. I've bought the phone almost an year ago, brand new from a big electronic shop. The phone is impeccable and has almost never been dropped. I have the latest update installed at the moment.

For the past 2 or 3 days the WI-FI has started acting up. Sometimes, I can not activate the WI-FI at all, it either "turns on" but doesn't in fact activate or I can't even toggle the on button. Other times, which happens mostly, I turn it on and it can't connect to a network or it works for 2 3 minutes and after that it turns itself off. If I turn it back on, I get stuck in a loop of turning it back on every 1 to 3 minutes.

I've tried restarting the phone, shutting it down and leaving it like that for a few minutes, updated to latest version, factory reset. Nothing works.

Has anyone been in this situation and has found a fix? Has anyone fixed it in a repair shop and is it expensive/worth fixing for the price? Or should I simply go ahead and get a new one?

Thanks to everybody beforehand!

[Ajay-A]

Hallo @Mirel123 ,

Thank you for your message. Have you tried clear the cache memory. See the link below for the instruction. 

https://bit.ly/3cRHaXJ.

When this doesn't work you can try to reset the Network settings. See the link below for the instruction. 

https://bit.ly/3noWOyH

Can you let me know if it worked?

With kind regards,

Ajay

[Mirel123]

Thank you both @Ajay-A and @Jimboo84 for your answers.

Sadly, I'am afraid none of the above worked. I even had the factory reset done. Thank you all for your help!

[Ajay-A]

Thank you for your respone Mirel123,

Do have this issue also with other Wi-Fi networks? If yes, did this happened after an update?

With kind regards,

Ajay

[Mirel123]

Hello,

Yes, it happens to any network. As for now, it completely went "south", I can not even activate the WI-FI anymore. It seems to me that the only option left is to take it in a Samsung Service. It's still only been an year since I've bought it so hopefully the 2 year insurance will either fix it or replace it.

Best regards

[Ajay-A]

Hallo Mirel123,

Let me know if the repair has solved the issue.

With kind regards,

Ajay

[Fillip18]

Hello Mirel

Did you find solution for this problem, I have this problem now after the last software update. 

Kind regards,

Filip

[TessaV]

Hi @Mirel123, 

This certainly doesn't seem right. Looking at the fact that you already tried resetting it etc. and that the device is only a year old, I would advise you to come to one of our Service Points: Samsung Service Centers | Samsung Nederland or let us pick your device up from home, to get it checked out: Reparatieservice | Aanmelden | Samsung Nederland 

We're more than happy to help! 

Kind regards, 

Tessa

[jiuvaro]

I have the same situation from 3 days ago. Of course after the last One UI 6.1 update. I suppose is not a HW issue, is unfortunately some bug with the new update, I see more users with the same problem. I tried all the solutions that Samsung recommend except reinstall all from 0 again.

[Ajay-A]

Hallo @jiuvaro,

Thank you for your message and feedback. Via the Samsung Members-app you can also send in an error report to my colleagues of the R&D department. They can investigate this and when this can be resolved by an update this will be rolled out as soon as possible.

With kind regards,

Ajay