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Original topic:

Screen Gets Stuck & Unresponsive

(Topic created on: 22-03-2022 12:07 PM)
NBch205
First Poster
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Other Smartphones

Recently, After I updated the program, my phone screen started to get stuck and unresposive. How can I resolve this problem 

Thank you in advance.

My website about fixing samsung problem in Vietnam - Thanh Trang Mobile 

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2 REPLIES 2
buzzski
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I've had this on new s22 ultra. You have to do a hard reset so its the power key and volume down key. Press then both at the same time until the screen goes black and reboots.
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BandOfBrothers
Samsung Maker ★★
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Hi @NBch205 

 

If a soft reboot as described by @buzzski  👍 does not clear the issue then please clear the phone's system file cache partition.

> https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to hook up to a Computer or insert your earphones to enter into recovery mode. 

This may help.


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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