Screen Gets Stuck & Unresponsive

[NBch205]

Recently, After I updated the program, my phone screen started to get stuck and unresposive. How can I resolve this problem 

Thank you in advance.

My website about fixing samsung problem in Vietnam - Thanh Trang Mobile 

[buzzski]

I've had this on new s22 ultra. You have to do a hard reset so its the power key and volume down key. Press then both at the same time until the screen goes black and reboots.

[BandOfBrothers]

Hi @NBch205 

If a soft reboot as described by @buzzski  👍 does not clear the issue then please clear the phone's system file cache partition.

> https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to hook up to a Computer or insert your earphones to enter into recovery mode. 

This may help.