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Original topic:

random picture on lockscreen

(Topic created on: 18-12-2020 09:45 PM)
ShazA26
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Help needed! To all tech savvy geniuses:

When my screen locks after inactivity(lock screen). There's this random picture on the display/screen. I've tried everything to get rid of it but nothing seems to work. Any suggestions would be greatly appreciated! 

For ease of reference I've just got the Samsung galaxy s10 lite 

Many thanks,
Shaz 

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16 REPLIES 16
ShazA26
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Hi Tess, I just did that and the only apps that I had access to was WhatsApp and YouTube and Instagram. all the other apps were disabled and the picture is still on my lock screen. I'm so sorry to be troubling you with this issue but its just so bizarre
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TessM
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It is! This is the first time that I see something like this. Where did you get the phone from and have this been there since the first minute?

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ShazA26
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I got it today from Vodafone, I think I'll be calling them on Monday or hopefully finding a solution to this somehow. and yes its still present
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TessM
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I would suggest doing a Factory Reset so any setting added will be removed. Find how to do this here: https://www.samsung.com/uk/support/mobile-devices/how-do-i-perform-factory-reset-on-my-mobile-device...

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ShazA26
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thank you so much Tess, I'll try this now
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ShazA26
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Hi Tess!
just wanted to say I did the factory reset last night and after 10 minutes the picture came up! I switched it off as I went to bed and now I'm on the phone I'm almost surprised to say its not here anymore! I'll my fingers crossed and hope it stays that way but I just wanted to say thank you!
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Solution
Members_ZSpDHd6
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I had the exact same issue. Fixed it from settings,lock screen, always on display,  clock style. 

Hope the answer helps. I had to dig deeper as I had a lot of info transferred from the old phone.

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