18-12-2020 07:45 PM in
Other Smartphones18-12-2020 07:56 PM in
Other SmartphonesHey @ShazA26 ,
happy to have a look at this with you. Can you send me a screenshot of what you see on the lock screen? Have you installed anything recently?
18-12-2020 08:00 PM in
Other Smartphones18-12-2020 08:06 PM in
Other SmartphonesDo you have any other devices at home to take a picture of this so I can advise you further?
18-12-2020 08:11 PM in
Other Smartphones18-12-2020 08:23 PM in
Other SmartphonesNo worries! Can I ask if this is one of the images saved on your Gallery?
18-12-2020 08:24 PM in
Other Smartphones18-12-2020 08:25 PM in
Other Smartphones18-12-2020 09:21 PM in
Other SmartphonesThat is odd! Can you try the device in Safe Mode to see if a third party app may be causing the issue? Please follow these steps to put your device into Safe mode: Turn off your device > Power on your device normally > As soon as you see the Samsung logo, hold the volume down key > Keep hold of the volume down key until you’re onto the home screen > Safe mode will be indicated in the bottom left corner in a small black bar.
18-12-2020 09:31 PM in
Other Smartphones