Solved! Go to Solution.
That is odd! Can you try the device in Safe Mode to see if a third party app may be causing the issue? Please follow these steps to put your device into Safe mode: Turn off your device > Power on your device normally > As soon as you see the Samsung logo, hold the volume down key > Keep hold of the volume down key until you’re onto the home screen > Safe mode will be indicated in the bottom left corner in a small black bar.