The latest mail update (to V184.108.40.206) no longer empties the recycle bins for any of the IMAP accounts set up in the mail app. Mail is left in the trash folders of the mail accounts instead of being deleted.
Refreshing the view in the recycle bin again shows all the deleted mail items, because they have not been deleted from the recycle bin. Deleting everything in the recycle bin should (and used to prior to the recent update) empty the corresponding trash folders in the mail accounts.
To empty the trash folders, it is now necessary to log into each of the mail accounts via a web browser and then empty the trash folders individually.
The problem with the latest Samsung mail app occurs whether "all accounts" are selected, or individual accounts are selected.
It may be a bug in the way that IMAP now maps the recycle bin folder in the Samsung mail app to the different mail account trash folders.
This is problem. Please fix it swiftly.
Solved! Go to Solution.
There is a new app update that fixes the issue. Just update the email app and it should allow you to delete emails from recycling without reappearing
Same on my S10, it says it has deleted them, but they immediately reappear.
Removing and re-creating the mail account in the Samsung mail app does not fix this problem.
Attn Samsung: Please do we have any progress on fixing this problem with the mail app?
For the Attention of Samsung:
We need a solution to this problem on the A10, which is critical when a high number of emails are being received, and once actioned need to be completely deleted. Please advise.
I have the same problem on my S9+
Tried samsung support online and by email.
I have had 8 emails from samsung all without a proper answer to solve the problem.
I have told them it started from last update but again no interest in helping solve the problem.
I hope maybe they will read this forum.
Hi all. Sorry to hear that you're experiencing this issue. Can you try opening the Email app > Tap the 3 lines in the top left > Tap the cog symbol in the top right of the pop up window > Select your account > Scroll down to Server Settings > Delete Emails from Server > Tap 'Never' and select 'When Deleted From Inbox'. Do your emails continue to re-populate in the recycle bin following these steps?