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'No Command' problem

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First Poster

I have a problem with my Galaxy Note 4.

When I am trying to clear the device cache by restarting the device holding down Power/Home/Volume Up combination. 

All I see is a fallen over robot and No Command error, so I can't get to clear the cache and see if I can stop the phone freezing.

 

Just wondering if anyone has any ideas?

Thanks

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Overseer
what is your exact model ? SM-N910F ?

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Moderator
Moderator

Hey @davidrichards27 ,

 

are you able to send us a picture of this? Is the phone freezing whilst you are using a particular app and do you have at least 10% of the phone storage free?

I can't as this happens when trying to access the os cache.

Yes, I have 5GB of memory free

 

Not sure what else to do?

Overseer
I would suggest you download Samsung original firmware for Note 4 , download ODIN flash tool & reinstall the software. To me what you are saying seems like the phone had an unsuccessful firmware flash.

Sorry everyone,  due to phone freezing,  hit wring part of screen....this is NOT solved...can I 'uncheck' the solved status?

 

Having a really frustrating time

Overseer
Oh , and i forgot to ask : is your Note rooted or still has original firmware ?

I have done nothing with the firmware, this just started a few weeks ago out of nowhere! !!

Overseer
You might have a virus / malware

The phone is not rooted and I am running Kaspersky which has shown not problems at all

Overseer
Then , like i said above , i would say re -flash the firmware
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