'No Command' problem

[davidrichards27]

I have a problem with my Galaxy Note 4.

When I am trying to clear the device cache by restarting the device holding down Power/Home/Volume Up combination. 

All I see is a fallen over robot and No Command error, so I can't get to clear the cache and see if I can stop the phone freezing.

Just wondering if anyone has any ideas?

Thanks

[TessM]

Hey @davidrichards27 ,

are you able to send us a picture of this? Is the phone freezing whilst you are using a particular app and do you have at least 10% of the phone storage free?

[davidrichards27]

I can't as this happens when trying to access the os cache.

Yes, I have 5GB of memory free

Not sure what else to do?

[DUMITRU79]

I would suggest you download Samsung original firmware for Note 4 , download ODIN flash tool & reinstall the software. To me what you are saying seems like the phone had an unsuccessful firmware flash.

[davidrichards27]

Sorry everyone,  due to phone freezing,  hit wring part of screen....this is NOT solved...can I 'uncheck' the solved status?

Having a really frustrating time

[DUMITRU79]

Oh , and i forgot to ask : is your Note rooted or still has original firmware ?

[davidrichards27]

I have done nothing with the firmware, this just started a few weeks ago out of nowhere! !!

[DUMITRU79]

You might have a virus / malware

[davidrichards27]

The phone is not rooted and I am running Kaspersky which has shown not problems at all

[DUMITRU79]

Then , like i said above , i would say re -flash the firmware