06-11-2020 08:41 PM
I have a problem with my Galaxy Note 4.
When I am trying to clear the device cache by restarting the device holding down Power/Home/Volume Up combination.
All I see is a fallen over robot and No Command error, so I can't get to clear the cache and see if I can stop the phone freezing.
Just wondering if anyone has any ideas?
Thanks
Solved! Go to Solution.
06-11-2020 09:20 PM
06-11-2020 08:51 PM
Hey @davidrichards27 ,
are you able to send us a picture of this? Is the phone freezing whilst you are using a particular app and do you have at least 10% of the phone storage free?
06-11-2020 08:57 PM
I can't as this happens when trying to access the os cache.
Yes, I have 5GB of memory free
Not sure what else to do?
06-11-2020 08:59 PM
06-11-2020 08:59 PM
Sorry everyone, due to phone freezing, hit wring part of screen....this is NOT solved...can I 'uncheck' the solved status?
Having a really frustrating time
06-11-2020 09:00 PM
06-11-2020 09:01 PM
I have done nothing with the firmware, this just started a few weeks ago out of nowhere! !!
06-11-2020 09:02 PM
06-11-2020 09:11 PM
The phone is not rooted and I am running Kaspersky which has shown not problems at all
06-11-2020 09:16 PM