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Original topic:

'No Command' problem

(Topic created on: 06/11/20 21:41)
davidrichards27
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I have a problem with my Galaxy Note 4.

When I am trying to clear the device cache by restarting the device holding down Power/Home/Volume Up combination. 

All I see is a fallen over robot and No Command error, so I can't get to clear the cache and see if I can stop the phone freezing.

 

Just wondering if anyone has any ideas?

Thanks

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DUMITRU79
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what is your exact model ? SM-N910F ?

View solution in context

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19 REPLIES 19
TessM
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Hey @davidrichards27 ,

 

are you able to send us a picture of this? Is the phone freezing whilst you are using a particular app and do you have at least 10% of the phone storage free?

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davidrichards27
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I can't as this happens when trying to access the os cache.

Yes, I have 5GB of memory free

 

Not sure what else to do?

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DUMITRU79
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I would suggest you download Samsung original firmware for Note 4 , download ODIN flash tool & reinstall the software. To me what you are saying seems like the phone had an unsuccessful firmware flash.
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davidrichards27
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Sorry everyone,  due to phone freezing,  hit wring part of screen....this is NOT solved...can I 'uncheck' the solved status?

 

Having a really frustrating time

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DUMITRU79
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Oh , and i forgot to ask : is your Note rooted or still has original firmware ?
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davidrichards27
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I have done nothing with the firmware, this just started a few weeks ago out of nowhere! !!

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DUMITRU79
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You might have a virus / malware
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davidrichards27
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The phone is not rooted and I am running Kaspersky which has shown not problems at all

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DUMITRU79
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Then , like i said above , i would say re -flash the firmware
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