24-08-2022 11:42 AM - last edited 24-08-2022 11:50 AM ) in
Other SmartphonesSo I bought a new samsung phone and it won't connect to the internet, even though it is connected to the WIFI.
I have searched the problem up and of course the only solution I could find was a "software update" (which never solves any issues, I do not understand why this is always the go to solution)
The problem with that is you need to create a google account to even do a software update which makes no sense in my opinion but hey.
Guess what? I cannot make a Google account without an internet connection, and I cannot connect to the internet, so therefore cannot do a software update. How am I meant to fix this?
24-08-2022 03:50 PM in
Other Smartphones@pmutton202 Hello, go to settings / General administration / Reset and reset network settings. You have to reconfigure the wireless connections. Greetings
24-08-2022 05:34 PM in
Other SmartphonesHI @pmutton202 The solution detailed by @Ventor may well solve problem. However if not tap on current Network where it says connected and tap forget, you can then set up your desired Network again. Another idea is to reset your router if still issue.
On another note you should ensure you have the latest updates mind you (though should be the case currently with new device) and best to have both a Samsung and Google Account.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.0,Android 13 .
26-08-2022 09:35 AM in
Other SmartphonesNeither way worked, still can't connect to internet.
26-08-2022 12:21 PM - last edited 26-08-2022 12:26 PM ) in
Other SmartphonesHi @pmutton202 ok some other suggestions:
When you tap Forget toggle your Wi-Fi off and on again - Select your router from the list of available connections, and run through all the connection steps. You could restart your phone at this point.
If still not solved go to Settings - Connections - Wi-Fi - Tap the cog next to your router on my device it is under view More but could be Advanced if that does not show. select the MAC Address Type and set this to Phone MAC. If the issue persists, I would suggest pressing the Volume Down and Power buttons together for around 10 seconds until the phone restarts, the reason being that this will refresh the software and address any issues that might be causing problems. You still may need to reset router again if still problems.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.0,Android 13 .
27-08-2022 01:09 PM in
Other Smartphones29-08-2022 08:53 PM in
Other SmartphonesYeah none of this is helping, I'm sending my samsung back and getting an iPhone because this is a joke, as if I spent hundreds on a piece of ***** that doesn't even connect to WiFi.