24-09-2023 11:17 AM in
Hi, my S8+ randomly restarts and I read somewhere that one remedy (apart from getting a new phone) is to clear the cache. Can someone help me out here please. Thanks, Martin
24-09-2023 11:36 AM in
24-09-2023 11:37 AM in
na, software untodate, still same problem
24-09-2023 11:47 AM in
24-09-2023 11:48 AM - last edited 24-09-2023 12:00 PM
thanks for trying!
24-09-2023 01:11 PM in
@heuterm: If you would like to try wiping the cache partition to address your current power issues, then please follow the steps below.
Power off your Galaxy S8+ > Press the Volume Up + Power + Bixby keys simultaneously until the phone vibrates, then release > The device will boot into Recovery Mode. From the menu, use the Volume Down button to scroll to 'Wipe cache partition' then press the Power button to select it. Allow time for the process to complete, then select 'Reboot system now'.
Let me know how you get on.
24-09-2023 02:41 PM in
thank you @AndrewL. Done that and see how things go from here.