Galaxy M32 TOUCHSCREEN not working after 4.1 update

[bobby1258]

Hi, can some body help me if there is any alternative way for this to fix permanently. I am facing this issue min 10 times a day and need to go for reboot every time.

My mobile was working till before the update.

[BandOfBrothers]

If this does not work them you may need to visit a Samsung Experience Store or Samsung Service Centre @bobby1258 

• Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. 
• Back up and factory reset.

[bobby1258]

Thanks.i have already done this twice but still no use @BandOfBrothers

[BandOfBrothers]

Sorry to hear that @bobby1258 

Can you try Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. 

If that does nkt help or you've already tried this then I would recommend to go with my first part of my advice to vist a Samsung Experience Store or Samsung Service Centre or arrange to send the phone Off to be assessed.

I wish you all the best.