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Lock screen apps not working after repair and update

(Topic created on: 17-06-2024 02:28 AM)
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Spidahghost
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I have a Galaxy S21. My screen cracked, and I got the screen replaced via the warranty at a repair shop. I picked up my repaired phone Friday night. I woke up on Saturday morning and my phone had installed a new software update.

Ever since then, my lock screen apps won't work. By this, I mean I cannot turn on my flashlight from the lock screen. I cannot open the camera from my lock screen. I also cannot open my phone via face recognition, with the screen displaying "couldn't open camera. try again." every time it tries to use face recognition. 

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Because the repair and update happened so close together, I'm not sure if this issue is a result of the software update or an issue from the repair. The repair shop opens Monday morning, I'll call and try to explain the problem, but figured I would ask first because the shop is very far from my home.

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BandOfBrothers
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The decision to approach the repair shop is a good sound one @Spidahghost  👌 

In regards to the update you could try the generic troubleshooting step of clearing the phone's System Partition Cache Files Section. 

> Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

A factory reset is the deepest troubleshooting step you can take after backing up. 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Spidahghost
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No luck after clearing. Thanks though!

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