01-06-2019 09:28 PM
Hi,
I dropped my s8 from about 3 feet (it had a case). It now has a hairline crack, which I can tolerate, however the phone now heats up drastically, the battery drains really quickly and the camera app only shows a black screen with 'camera failed'.
Has anyone had this? It was such a short fall, however I guess the glass screen is fragile and must be linked to the battery. I'm just not sure why the camera is failing.
Thanks
02-06-2019 05:39 AM
It's very possible the drop has resulted in internal damage which can happen even at such short distances depending on the angle it hit the floor.
A Samsung Experience Store or Samsung Service Centre can take a look but as their 24 Month Manufacturing Warranty does not cover accidental damage there could be a charge.
That or check any Household Contents Insurance and or some Bank Accounts provide mobile phone cover as a perk of the account.
T&C's and Excess Fees would apply.
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