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Can't create new album or change it's name

(Topic created on: 18-07-2021 10:41 PM)
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Flamegrilled41
First Poster
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For some reason I can't create new albums or change the names , why?
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4 REPLIES 4
Flintstone
Voyager
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Sorry do not really understand your problem. Which app is giving the trouble? What do you mean by album (do you mean folder) what phone, which android version ect.
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BandOfBrothers
Samsung Members Star ★★
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Hi @Flamegrilled41 

 

Are you referring to the Albums in your Gallery ?

Is your Gallery updated to the latest version available on your phone.

If so are you using the Samsung Gallery ?

On mine I open up my Galley and then for example.

  • Choose the Camera option where pictures go when I take one.
  • Long press on a picture.
  • Press More at the bottom of the page.
  • Choose Move to Album.
  • Tap on Create in the top right hand corner.
  • A pop up box then let's me create a name for the new album.

In regards to changing an Albums name in the Samsung Gallery.

  • Long hold on one of the lists in the gallery.
  • Press More in the bottom right corner corner.
  • A pop up appears with various options with one of them saying Rename.

If you've tried the above then put the phone in Safe Mode … Put the phone in Safe Mode which disables your downloaded app's but let's your stock app's keep working. If the issues stop then this highlights a downloaded app as the possible issue. Come out of Safe Mode and start deleting your most recent downloaded app's one at a time until it stops. https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ 

If no apps are causing this then you may need to visit a Samsung Experience Store or Samsung Service Centre.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Flamegrilled41
First Poster
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Samsung Galaxy S8. In Galley section where I have my photos , I can no longer create a new album or rename one
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Ventor
Samsung Members Star ★★
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@Flamegrilled41 Hi, if you have Gallery sync, activated with One Drive, make sure you are logged into One Drive.






"The quieter you become-the more you are able to hear..."


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