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Original topic:

Badge count clears when only one message is read- Notifications

(Topic created on: 14-12-2021 01:47 PM)
Adrianjones
Explorer
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Reading 1 message when you have other unread messages should not cause the count to go to zero, and clear the badge count. 

How is this logical!

Worked fine in a few OS versions back.

 

Samsung needs to realize that many many users will not buy their products because of, or do they not care perhaps?

 

Im posting this again as Samsung keep setting similar previous threads as solved

5 REPLIES 5
Members_l4VW4Ed
First Poster
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Totally agree. Absolute madness to think that clearing notifications also clears all message counters is a "feature" - it is a flaw. Are there not any 3rd party apps that can fix this?

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AndrewL
Moderator
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I'm sorry to hear of your frustration. As it stands, opening the Messages app will clear any active Icon Badges, with the logic being that you no longer need to be notified of the new messages, as you have already opened the app. If you still have some unread messages, then the relevant conversations will still maintain a counter, and will be positioned at the top of the list for ease of access. 

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Galaxy7
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Hello Andrew

How was it possible to think this way??!!

The counters have always worked like the logical sense before.

We need that the counters work with no link with the notification panel ! 

Now I forget or I miss to answer to a lot of messages during the Day!  I want to throw my Phone trough the window when i see the counters dissapear when i clean the notifications 

Who care the customers feedback on samsung?

I will appreciate too the come back to delay the sms sending like Android 4.4.2! 

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Marcpl
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I have been annoyed by this "functionality", that i consider more like a fundamental design flaw than anything, since I bought my Samsung M31s a year ago. I am checking regularly if there is anything new on this subject, in fact every time I am missing an email or notification because of that reason. I am really looking forward to the latest One UI 4.0, hoping that this issue will be resolved.

If it is not, this phone will for sure be my only and last Samsung phone.

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adej
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Totally agree. My note 9 had an update today hopefully fixed!
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