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Badge count clears when only one message is read- Notifications

(Topic created on: 18-04-2024 05:17 AM)
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Samira6
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Hello

Just bought a new Samsung A05 and i have a really frustrating problem regarding whatsapp

I have more than 342 unread messages on whatsapp

once i just open whatspp the Badge count clears the whole message count when only one message is read- 

Please help me with this issue as soon as possible

Thanks

 

 

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9 REPLIES 9
BandOfBrothers
Samsung Members Star ★★
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That's how the system works on a Samsung phone @Samira6 

Once you launch the app involved and start reading the messages the marker showing how many messages or the simple dot marker goes away. 

You could sent send feedback via your Samsung Members App. 

If I can be of any further help then please don't hesitate to ask.  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Samira6
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I didn't even read any messages i just opened whatsapp and all the message count were cleared

I have another Samsung phone that doesn't have such problem

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Robin999
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Your initial post contradicts what you're saying. I've just tested this and can confirm the entire badge count disappears when the first message is read.1713440725224_1713440725219_0.jpg1713441039141_1713441039137_0.jpg
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AndrewL
Moderator
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@Samira6: Please be aware that this is the expected behaviour of the App icon badge, and it will only be visible on the app icon until you tap on a notification via the drop down panel, or open the app itself. I believe that the logic behind this is that you no longer need to be notified of the number of new messages once you have accessed the relevant app, or interacted with a notification prompt. 

Samira6
First Poster
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Well you are right that was the case when i posted the question.

But now even if i don't read or open any whatsapp message .The whatsapp message count completely disappear.Just opening whatsapp without reading any message drop the message count from 342 to Zero.

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Samira6
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Thanks Andrew for your response

I understand your point and yes it seems logic for some people

But in my case i don't respond or read all whatsapp messages

I just read some messages and ignore irrelevant messages

If there is anyway  to keep whatsapp message count it would be great

I even considered downgrade Android 13 to Android 10 to solve this problem 

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BandOfBrothers
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@Samira6 try > Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Samira6
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Thanks for your response

I tried that and it didn't work

I just switched to Microsoft launcher and it is surely better

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Samira6
First Poster
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i didn't find a solution for my problem

I contacted Samsung help center and had one of the representative access my phone and he wasn't able to solve this issue
what i HOPE is in Samsung next update there will be a solution for this problem
There should be an option for keeping the badge count
I already switched to another launcher until Samsung resolve this issue
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