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Wireless android auto keeps disconnecting

(Topic created on: 09-04-2024 09:50 PM)
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RizD
Student
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My S21 struggles to connect to wireless Android Auto on my 2023 VW car and keeps disconnecting. Any ideas what the issue is?
14 REPLIES 14
Žilvinas Degutis
Samsung Members Star ★
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I’m sorry @RizD  to hear about the issue you’re experiencing with your Samsung S21 Ultra and Android Auto. Here are a few potential solutions:

  1. Update Your Devices: Ensure that both your Samsung S21 Ultra and your car’s infotainment system are updated to the latest software.

  2. Reset Android Auto Connections: Go to Settings -> Android Auto -> Previously connected cars, tap on the three dots in the top-right, and select ‘Forget all cars’. Now plug the phone into the car again and attempt to reconnect .

  3. Restart Your Car: Turn off the ignition in your car and wait for the head unit to turn off automatically. After that, restart your car and let the infotainment system turn back on. Try connecting your phone again .

  4. Check Your Cables: If you’re using a wired connection, try a different USB cable. Some users have reported that changing the cable resolved their issue .

If the problem persists, I recommend contacting Samsung’s customer support for further assistance. Please note that these are general troubleshooting steps and might not work for everyone. Good luck! 😊


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RizD
Student
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Thank you but I can connect fine via USB. Wireless connection is the issue.
Obsydian
Samsung Members Star ★
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Wireless is a disaster for me I turned it off, mainly overheating and connectivity.

I waited 5 years for Wireless AA and now still using a cable.
Regards Obsydian - (Car & Tech Evangelist)

MY DEVICES: ZFold4, Watch6 Classic, Book2 Pro i5 5G [Laptop], Buds Pro2, M70A 32 & 43”; [Monitor], Smart Tags, Dell Inspiron G5 [Laptop] / FAMILY DEVICES: ZFlip3, ZFlip4, ZFlip5, Watch6 Classic, S8 Ultra; S7+ [Tablet],  Buds Pro, iPhone 12, iPad Air 2, Air tags, iPad Mini 5, iPad Pro 12.9 GEN2 [Tablets] / HOME DEVICES: QN95A [TV], Q900A / SWA900S [Soundbar, Rears], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vacuum), Samsung Level [Speaker]
Mar72kuss
Journeyman
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Hello , I have a tiguan october 2023 and galaxy 21 ultra.  there is no way to connect with the car with audroid auto wireless.  cable work perfectly but wireless no way.  it connects and then after few second disconnect. I have formatted the phone,  resetted the car system . no way.  S21 is connected with wireless of the car and bluetooth either , but it disconnets continuosly every 10 seconds 

armstrong21490
First Poster
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Hi I have the same problem on my 23 plate tiguan too. My s21 ultra was connecting fine and since the update 3 weeks ago it keeps disconnecting. Not tried with the USB yet.
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Members_p3O6sof
Apprentice
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I have the same issue. I the tiguan 23 and also have the 24ultra and same issue. Very frustrating. 

 

I could never get my old phone s22 to wirelessly connect either. So disappointed. 

I have just stuck with a cable. Cable makes sense anyway as when it did connect once a blue moon via wireless the battery would drain and it would hest excessively. 

I get the convenience of wirless but it's not actually better overall. 

 

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Mar72kuss
Journeyman
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cable is ok during long trip.  but when I have short ones, like going to work, stores in city wireless is very confortable.  anyway i have completely formatted my S21 and completed formatted the system of tiguan 23. I wanted to be sure anything was corrupted.  and the result is: NO WAY.  now it's 4 months still i bought the car and not working.  I have brought the car to the retailer, they checked all and they returned the car telling me all was ok.  after 2km was already disconnected.  i gave up.  anyway with iphone all is smooth and work.  crazy

SamsuckIsTrash
Student
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These phones have defective cell radio/baseband firmware, I bet you all are experiencing these issues in areas of low cell reception. The WiFi is what's crashing out while the phone is trying to find another Internet connection. It will happen to me at home without even using android auto. The WiFi just say (connected without Internet) and nothing but a restart will bring it back, despite other devices using the same WiFi network. It always always always coincides with a drop in service or a switchover from 4g to 5g or vice versa.

 

Hoping to change my username when you fix your garbage.

Members_6RPPrtp
First Poster
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I have/had the same issue with my new S23u and old Flip4 in my Škoda Superb 2020.

AA keeps disconnecting and I have a feeling it's location specific. Possibly when switching between cells or something as mentioned above.

I would appreciate if Samsung took thus seriously because it forces me to consider a different phone manufacturers...