Samsung doesn't return my device

[maddyz]

Hi guys!

I have a big problem with Samsung. After J received the quote for repair they were forcing on me I requested the device to be returned. 

I requested return on 22st September. I emailed 3 different emails. For week no response at all.

I emailed again same emails. Responded it will be with me within 3 to 5 days. That was 7 days ago. 

Now repair team says I should phone repair team to get update of my repair....

Is this some kind of joke?

Any advice who should I report it to? I have no idea where my phone is and when I will get it back . Nobody tells me anything. 

[BandOfBrothers]

I would follow Samsungs advice and ring the department so I'm following their instructions to the letter in order to receive my phone back.

Then I couldn't be brought to task of not following any relevant routes.

I wish you all the best. Take care.  😎 

[maddyz]

I did it and they said they didt have my device as I requested to send it back.
I had the manager to phone me and she was great and she could not understand what is going on and why. So she will check it tomorrow.
Thanks for your comment xx