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Phone speaker not working if Bluetooth switched on.

(Topic created on: 19-10-2023 09:38 PM)
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leela3000
Apprentice
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I'm suddenly having problems hearing calls or any audio. On a phone call I can only hear the caller if I putput them on speaker, and for general audio (videos etc) it doesn't work at all. 

I can't get round this by just switching Bluetooth off, as I have a Samsung watch that is synced. How do I solve this? I've had the watch for over a year, and nothing has changed to cause this. 
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12 REPLIES 12
Piper123
Samsung Members Star ★
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Initial thoughts here are that your calls may be coming through your watch instead of the device?
AKG49
First Poster
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No
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Piper123
Samsung Members Star ★
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Helpful
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leela3000
Apprentice
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I've not had that happen, but today I've made sure that the settings won't allow that. I'll have a test call shortly, but I still have the problem of no audio when I play media
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Piper123
Samsung Members Star ★
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Silly question (and please forgive it) but when on Bluetooth have you turned the volume up?
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leela3000
Apprentice
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I'm grateful for any questions asked in a bid to solve this! But yes, I have
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TactfulGlove
Explorer
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If you have the volume set up do you see a list of volume settings with bars come up... see the image... The slider may need adjustingScreenshot_20231019_212848_Samsung Members.jpg
leela3000
Apprentice
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All the bars are set up to around 75%, so that's not where the possible lies. But thanks!
TactfulGlove
Explorer
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Try
-settings
-- Accessibility
--- Hearing enhancements
---- Check the toggle .. Mute all sounds

Also check you havent enabled Do not disturb ....
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