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Bluetooth works for a bit then disconnects then sometimes just turns off then back on. Have done everything but a factory reset

(Topic created on: 05-03-2025 06:25 PM)
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MrBuzzard
Journeyman
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15 REPLIES 15
MrBuzzard
Journeyman
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Also tried to clear cache but the button is still greyed out

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-Robot-
Samsung Members Star ★
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You may want to give details like what device you have and the OS?
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MrBuzzard
Journeyman
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Sorry have the S21. Lst update was 4 March. Don;t know what else is needed, but android ver 14, 

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BandOfBrothers
MegaStar
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Hi @MrBuzzard 👋

Apart from sending feedback via the Samsung Members App to see if they respond then the only other options I can think of is https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ 

And then ultimately that factory reset.

After that a Samsung Service Centre can assess your phone. 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Greenmum1
Helping Hand
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Go in to system apps, then Bluetooth agent, you can clear the cache there
Greenmum1
Helping Hand
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You didn't say if it's when you're using specific apps etc but also maybe check battery optimisation in the specific apps?
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Donpaapi
First Poster
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I experience the same issue even when no app is open. The Bluetooth  toggle just switches off on it's  own during  usage

MrBuzzard
Journeyman
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Was able to clear issue with safe mode start. Will leave open to see if it returns

MrBuzzard
Journeyman
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It worked for like maybe a day.  Think getting a new phone will be easier than factory reset. Does it have something to do with my Google Chrome 

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