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My s21 still has not received Android 14 update

(Topic created on: 20-01-2024 03:52 PM)
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Tizfaver
Student
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Hi,

I have a Samsung Galaxy s21, and I live in Italy. I still can not see the Android 14 update... 

Can anyone help me? I have to provide the IMEI of my phone?

Thanks.

6 REPLIES 6
AsadM
Moderator
Moderator
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Hi @Tizfaver, software updates are released in batches, so there can be a variation in the release date. Also, the release date of software updates can differ between countries and regions. When there's an update available for your phone, you'll receive a notification on your phone about it. 

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Tizfaver
Student
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Yeah but here in Italy every samsung phone, selected for Android 14, has already got the update like before the end of 2023. I was wondering why my phone still hasn't get that one. But if it is matter of time I will wait, thanks.

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PaulM1
Moderator
Moderator
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I appreciate your eagerness to get the latest software update for your S21 downloaded and installed, @Tizfaver. Have you had a chance to look at the guide below (specifically the section headed "Software updates via Smart Switch") to see whether those steps enable you to get the update?:

https://www.samsung.com/uk/support/mobile-devices/how-to-update-latest-software-for-your-galaxy-mobi...

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Im Not Irvin
First Poster
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Same I have the s21 and I have the same problem 

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Im Not Irvin
First Poster
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Screenshot_20240301_190440_Software update.jpg

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Lasisi
First Poster
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I'm having the same issue! My S21 5G is still running android 13 One UI 5.1. Why that is? 

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