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Health monitor

(Topic created on: 16-07-2023 09:15 AM)
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JBL57
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My phone is telling me that I cannot add the monitor because the location does not support it. My previous phone an s10 was fine. Why won't this newer phone work? I need the blood pressure monitoring. Thanks.
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AndrewL
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@JBL57: Where did you purchase your Galaxy S21 Ultra from? The terms and conditions state that, "Due to country restrictions in obtaining approval/registration as a medical device, Samsung Health Monitor app only works on watches and smartphones purchased in the countries where the service is currently available. However, service may be restricted/unavailable when users travel to non-service countries and do a factory reset of the phone or delete and re-install the Samsung Health Monitor app."

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JBL57
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Thanks for the reply Andrew. I bought the phone refurbished from Back Market. No clue that it could be a foreign phone. I will check with them and go from there. Thanks again.
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