Trouble redeeming galaxy buds live

[Ayden Taylor]

bought a samsung a52 from officeworks yesterday which promotes that you get some galaxy bud lives with it, i cannot redeem my buds as it always sais "invalid SN AND IMEI" i have tried contacting the samsung promo email but they dont respond, pls help as the promotion ends soon 

[AndrewL]

@Ayden Taylor: Are you attempting to claim via the Samsung Members app when the issue occurs? If so, can you try proceeding with the claim via the following link to see if this helps? 

https://20203.samsungpromotions.claims/aseriesbuds/en-GB

If the problem persists, please ensure that there are no spaces before or after the serial and IMEI numbers, and that the IMEI number is free from any '/' characters. You may also wish to try IMEI 2, which can be found in Settings > About Phone. 

[Ayden Taylor]

Hi. I cannot use that link as I'm from Australia. The promotion is for the galaxy bud live, I have tried everything with the imei:(

[Ayden Taylor]

Is there a link like that thats Australian and is for the galaxy buds lives 

[AndrewL]

@Ayden Taylor: I've had a look into this for you, and found the following link to redeem your claim. 

https://www.samsung.com/au/offer/galaxy-a-series

The was taken from the terms and conditions of the promotion, which I have also linked below. I hope this helps, however if you encounter further issues then please reach out to Samsung Support in your region, where an advisor will be able to look into this further for you. 

https://images.samsung.com/is/content/samsung/assets/au/offer/tnc/samsung-galaxy-a-series_launch-off...

[Ayden Taylor]

Yeah still doesn't work. I'm just gonna wait cause apparently alot of people are having this problem. Thanks for helping tho man