Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Suddenly no more WhatsApp notifications

(Topic created on: 22-07-2021 07:33 PM)
Melsi92
Apprentice
Options
Mobile Apps & Services
Hello!
I have a S21+ on Android 11 and since yesterday I am not getting any WhatsApp notifications anymore. I haven't changed any settings but out of a sudden I don't get the message popup (at the top) anymore neither does my phone vibrate when a message comes in. I only get the app symbol at the top that there's a new message but it's so easy to miss, especially when I'm using an app in fullscreen mode. All other apps are working fine and give vibrations and pop up messages. But WhatsApp doesn't. I've tried restarting my phone, checked my WhatsApp and App settings - nothing has changed. I did a software update on my phone two days ago or yesterday morning, could that have caused it? And how can I get the WhatsApp notifications back? It's driving me mad!
Thanks! 😊
6 REPLIES 6
AndrewL
Moderator
Moderator
Options
Mobile Apps & Services

@Melsi92: Is this relevant to all notifications, or just certain ones? Have you tried heading to Settings > Apps > Whatsapp > Notifications > Click on a sub-heading > Show as pop-up > On? If you do this for all notification options, does this resolve the issue? 

0 Likes
Melsi92
Apprentice
Options
Mobile Apps & Services
Thanks for replying @andrewL. My android version doesn't support pop ups anymore, what I meant was the 'preview' at the top of the screen (see picture, obviously this preview isn't from WhatsApp, but that's what I meant with pop up). But yes, it's relevant to all notifications. Although I have turned off previews and vibration for group messages so I only have vibrations and previews for individual messages but these aren't working now even though previews and vibrating notifications are activated. It just suddenly stopped doing it for WhatsApp only. Screenshot_20210722-155902_Gallery_37605.jpg
0 Likes
Kingfisher344
Navigator
Options
Mobile Apps & Services
Why not enjoy the peace and quiet
0 Likes
Melsi92
Apprentice
Options
Mobile Apps & Services
Update: I found out that I was on the beta version of WhatsApp so I deleted it and installed the normal one which did the trick. But since last week my WhatsApp has suddenly again stopped the notifications, I only get the WhatsApp symbol in the top left corner of the phone next to the clock, but no vibrations and no preview of the message. All notifications are enabled and on vibration. Any ideas?
JAB6969696969
First Poster
Options
Mobile Apps & Services
Mine is the same. Driving me insane. Hoping others might have a solutionm
0 Likes
Melsi92
Apprentice
Options
Mobile Apps & Services
@JAB69696969: I think I found out what it was. My phone was on energy saving mode and it seems like it affected WhatsApp notifications (and only WhatsApp!). So you might want to check whether you've have energy saving mode on?
0 Likes