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Original topic:

Samsung cloud update

(Topic created on: 06-04-2018 11:24 AM)
Phawx
First Poster
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Mobile Apps & Services

Samsung cloud tells me to update I then press to update and just bypasses without updating

 

Please fix!!!

21 REPLIES 21
Docpratt
Apprentice
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Mobile Apps & Services

@wyse_terminal wrote:
go into settings and then apps, on the top right hand corner click show system apps and scroll down to Samsung cloud, clear cache and data on that and then try to update failing this go back into the app in the settings menu by showing system apps and then Samsung cloud, click the three dots at the top right and click uninstall updates. failing this remove your Samsung account and create a new one, add this and try to update it.

 

I've tried all the above, still no luck, please fix. 


 

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legin
First Poster
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Mobile Apps & Services

Thank you so much, wouldn't let me download the update before in the setting because of there being no connection when there was 

AbdelhakAzzi
First Poster
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Mobile Apps & Services

The same thing happened again today. I guess it has something to do with the Samsung Unpacked yesterday. PLZ FIX ASAP!!!!

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Visualtor
Student
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Mobile Apps & Services
Same problem.I need to factory reset my G10 coz its freezing alot. Now trying to restore the Samsunt Notes and this is not letting me saying CHECK YOUR INTERNET CONNECTION. WELL I AM STILL CONNECTED TO THE INTERNET
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Aerondight
First Poster
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Mobile Apps & Services

Worked on my A50S. Much appreciated.

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IoanVictor
First Poster
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Go to Settings>Apps>System apps and search Samsung cloud. Open and click on the 3 dots and Stop/Uninstall updates. Then go back to Accounts and try again to update Samsung cloud. Worked on my A20

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vanna
First Poster
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Hi. I would like to buy more storage on cloud but when i get to the button buy and press on it doesnt do anything. Can somebody help please?
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AndrewL
Moderator
Moderator
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@vanna: Support for premium storage subscriptions on Samsung Cloud is ending soon, so this is likely to be the reason why you're unable to proceed. Apologies for any inconvenience this may cause you. 

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schroef
Journeyman
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Mobile Apps & Services

I got  same Ng S6 and Samsung turned lots of apps useless because of the 2step verification.

 

We can't update because when doing chackdd it shows a logo n page which loops to a swing account page and that page doesn't tAke my working login. That login works just fine when I use a desktop browser.

 

I've send over 10 inquiries ttheought the contact us page. It's just horrible how the people respond in that section.

In the forum there couple people stated. 2step won't work properly on older devices and it needs to be turned off for your account. But only Samsung cAn do that. But the people in the inquiry section don't seem to be competent enough to work there. Each time I got response with a solution to something which was not even my question.  They the. Close your inquiry and you start again. Over and over and over again they are making me Nuts.

 

How can a company which seems to be #1 have such a horrible heldesk. There are more section of Samsung eco system which are jsimply said a joke. 

 

 

 

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schroef
Journeyman
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Mobile Apps & Services

If you remove your account it want to remove everything I believe. I've been having this issue for more then 1.5 year know. Their inquiry section are retards. I've send over 10 requests and they just don't seem to understand the issue. I've send logs, s reengrans, all kind of dat. They are useless!

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