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Samsung Capture stopped working

(Topic created on: 26-03-2023 12:56 AM)
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Akash Pattnayak
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When I am trying to take screenshot or screen record, it is asking for permission of Files. I have already given all the available permissions in settings but still it is asking for permission.

#GalaxyM52 #samsungcapture

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7 REPLIES 7
AndrewL
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@Akash Pattnayak : Are you referring to My Files? To double check your permissions, please head to Settings > Apps > My Files > Permissions > Allowed > Allow management of all files. 

Is the issue persistent, or does it only occur when you attempt to take a screenshot or screen recording within a certain app? If, for instance, you take a screenshot of your Home screen, does the same permissions notification occur? 

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Akash Pattnayak
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The issue is persistent. Even taking screen shot of Home screen, the app is asking for the permission specifically for Files.

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CarlH
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Did you follow the steps in turning on the permission, @Akash Pattnayak  ?

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Akash Pattnayak
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Yes I followed the steps. Settings > Apps > My Files > Permissions > Allowed. And under allowed I have only

  • Music and audio
  • Notifications
  • Photos and videos

I didn't get any option like Allow management of all files.

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Harish2
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I'm facing same problem please tell me if you found solution

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Members_kqDZrKf
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Did you get this fixed? I have the same issue 😕

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Harish2
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Yes, actually it automatically got fixed. I just updated the phone.

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