Samsung Capture stopped working

[Akash Pattnayak]

When I am trying to take screenshot or screen record, it is asking for permission of Files. I have already given all the available permissions in settings but still it is asking for permission.

#GalaxyM52 #samsungcapture

[AndrewL]

@Akash Pattnayak : Are you referring to My Files? To double check your permissions, please head to Settings > Apps > My Files > Permissions > Allowed > Allow management of all files. 

Is the issue persistent, or does it only occur when you attempt to take a screenshot or screen recording within a certain app? If, for instance, you take a screenshot of your Home screen, does the same permissions notification occur? 

[Akash Pattnayak]

The issue is persistent. Even taking screen shot of Home screen, the app is asking for the permission specifically for Files.

[CarlH]

Did you follow the steps in turning on the permission, @Akash Pattnayak  ?

[Akash Pattnayak]

Yes I followed the steps. Settings > Apps > My Files > Permissions > Allowed. And under allowed I have only

• Music and audio
• Notifications
• Photos and videos

I didn't get any option like Allow management of all files.

[Harish2]

I'm facing same problem please tell me if you found solution

[Members_kqDZrKf]

Did you get this fixed? I have the same issue 😕

[Harish2]

Yes, actually it automatically got fixed. I just updated the phone.