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Original topic:

microphone only works in phone calls not apps

(Topic created on: 05-07-2021 07:15 AM)
Johnnyvmass411
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Mobile Apps & Services

Hi all,

 

My mic on my new FOLD 2 doesn't work in any app except phone calls and the camera. I have tried a factory reset, all updates, clear caches on the none working apps and get the microphone permissions (all set to allow). 

Not sure if anyone has had the same problem? The main apps I can use are Voice recorder, Google Assistant, Bixby

I have contacted Samsung a few times with all the same questions (above) so yes I have done all that. 

 

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3 REPLIES 3
TessM
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Hi @Johnnyvmass411 ,

happy to have a look at this with you. Has this been working with other apps before? Have you made any changes on the phone after this started (for example downloading any new apps)?

 

Have you tried to run a test to see if there is anything wrong with the microphone? To do this launch the Samsung Members app> Get help> Interactive checks> Mic. 

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Johnnyvmass411
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Hey Tess, 

 

I havent really downloaded any new apps but I will delete all the no standard ones and try that, I also doaloaded the Samsung members app > mic Test and it said the following Status: action required> try reset> call customer care.

 

That is because I could not here my voice in the test

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AndrewL
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@Johnnyvmass411: Based on the results of the hardware test in the Members app, and the troubleshooting steps you have attempted, I recommend reaching out to our Help Desk via the link below to arrange for the device to be inspected by one of our authorised engineers. I apologise for any inconvenience this may cause you. 

https://www.samsung.com/uk/support/contact/

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