Dual Messenger is no longer able to access media

[maverick_nj]

My S21 Ultra received an Android 12 update today and installed it with excitement, only to feel disappointed later. I use Dual Messenger for WhatsApp - the primary one works just fine, but the secondary one, is unable to send media. I have checked all permissions, they are all enabled. The media, however, is visible when I am trying to send something from the app.

The exact error message: "Sorry, this media file doesn't exist on your internal storage."

Any help would be appreciated, thanks!

[Cenk K]

I have exactly same issue after the last update and couldn't able to fix the issue! Ive started to use web app but it is really unbelievable! Any solution?

[Cenk K]

Thanks it worked!

[Xofttam]

Thank you! This worked perfectly!

[RajeevSaraiya]

Today I received the update for whatsapp post which the above mentioned issue with dual whatsapp got fixed. I am able to send and receive media file and chat backup functionality is also working.

[Mohd630]

Thank you. this worked for me and i did the whole procedure in the phone file manager itself.

thanks again.

[DesmondT]

This solution works, there could be a Step 3 to clean up the duplicate media files copied over from Step 1 to avoid redundancy. Well done!

[Pratik Doshi]

Thanks Fardan. This was a great help and a huge relief

One more option everyone who is facing the issue can do is create a new folder named com.whatsapp in Android\media under "Internal storage (Dual Messenger)" after renaming the original com.whatsapp folder instead of copying from the main internal storage. This also works.

Reason being you do not want to copy the full media folder of the main whatsapp (someone like me do not even have enough storage to copy the media of the main whatsapp).

[Pratik Doshi]

Thanks Fardan. It worked. This was a great help and a huge relief 

One more option everyone who is facing the issue can do is create a new folder named com.whatsapp in Android\media under "Internal storage (Dual Messenger)" after renaming the original com.whatsapp folder instead of copying from the main internal storage. This also works.

Reason being you do not want to copy the full media folder of the main whatsapp (someone like me do not even have enough storage to copy the media of the main whatsapp).

[DW11]

Thanks for the instructions, it fixed my problem!!

[Kdk26]

I solved this issue temporary by force stopping the duel messenger WhatsApp app. You can force stop it by going to settings > apps> WhatsApp (duel one with the orange colour dot) > force stop 

After doing this I simply opened the duel messenger WhatsApp app and it works all fine