29-11-2021 11:19 AM
My S21 Ultra received an Android 12 update today and installed it with excitement, only to feel disappointed later. I use Dual Messenger for WhatsApp - the primary one works just fine, but the secondary one, is unable to send media. I have checked all permissions, they are all enabled. The media, however, is visible when I am trying to send something from the app.
The exact error message: "Sorry, this media file doesn't exist on your internal storage."
Any help would be appreciated, thanks!
04-12-2021 06:06 PM
I have exactly same issue after the last update and couldn't able to fix the issue! Ive started to use web app but it is really unbelievable! Any solution?
04-12-2021 06:15 PM
Thanks it worked!
11-12-2021 09:26 PM
Thank you! This worked perfectly!
13-12-2021 09:30 PM
26-12-2021 09:38 AM
Thank you. this worked for me and i did the whole procedure in the phone file manager itself.
thanks again.
01-01-2022 02:48 AM
This solution works, there could be a Step 3 to clean up the duplicate media files copied over from Step 1 to avoid redundancy. Well done!
06-01-2022 07:22 AM
Thanks Fardan. This was a great help and a huge relief
One more option everyone who is facing the issue can do is create a new folder named com.whatsapp in Android\media under "Internal storage (Dual Messenger)" after renaming the original com.whatsapp folder instead of copying from the main internal storage. This also works.
Reason being you do not want to copy the full media folder of the main whatsapp (someone like me do not even have enough storage to copy the media of the main whatsapp).
06-01-2022 07:22 AM
Thanks Fardan. It worked. This was a great help and a huge relief
One more option everyone who is facing the issue can do is create a new folder named com.whatsapp in Android\media under "Internal storage (Dual Messenger)" after renaming the original com.whatsapp folder instead of copying from the main internal storage. This also works.
Reason being you do not want to copy the full media folder of the main whatsapp (someone like me do not even have enough storage to copy the media of the main whatsapp).
26-04-2022 11:03 AM
Thanks for the instructions, it fixed my problem!!
03-09-2022 12:42 PM
I solved this issue temporary by force stopping the duel messenger WhatsApp app. You can force stop it by going to settings > apps> WhatsApp (duel one with the orange colour dot) > force stop
After doing this I simply opened the duel messenger WhatsApp app and it works all fine