This was the worst thing I've ever done with my S21 Ultra. This is a lack of respect with us, this update isn't a beta test, is official, but is a ****, my phone is considerable bad. Clicked links in Instagram do not open and now I realised that this update broke the dual app, my WhatsApp can not access files, so it does not work, my backup is ruined.
DO NOT UPDATE YOUR S21 ULTRA!
I want answers from Samsung!!
Solved! Go to Solution.
So, I found how to manage it. What happened with the upgrade is that it messed with the file system, if you open the "My Files" now you have "Internal Storage" and "Internal Storage (Dual Messenger)".
What the update did was copy the dual message file structure, but without the files (but it stills consume storage because here it said 2Gb used and inside everything empty).
To solve the problem you need do:
This is for sure a lack of attention and tests of Samsung when they updated the android 11 to 12. I still need to figure out how to release that missing 2 Gb, but I'll probably roll back to android 11 because I can't run my DJI Fly app as well. Android 12 isn't a good option to update.
Lucky you, in our case something happened with the dual messaging file directory, nothing that was there before the update is accessible anymore, so WhatsApp can't run, can't record new messages, play old.
I know, I checked the permissions, I even tried to remove and allow everything again, but is something in the file system only for the dual messaging folder for before update files. The only dual that I was using is WhatsApp, I don't know if something similar happened for Facebook or Messenger
I saw many people complaining the same about WhatsApp
I am facing the same issue. Thought it is fully baked release but it was not. Totally upset about it and even samsung support has no answer or solution in hand .
Same problem here 😞
Also Viber is very unstable. Will run 1 time out of 20 launches.
The only thing that works well is Telegram.
Just installed the fresh update from Samsung but it didnt help 😞